@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800;900&display=swap";:root{--bg-color: #0d1528;--text-color: #e8edf5;--text-primary: #e8edf5;--text-muted: #92a3bf;--accent: #2563eb;--accent-hover: #1d4ed8;--glass-bg: rgba(18, 28, 48, .86);--glass-border: rgba(130, 160, 220, .12);--glass-shadow: 0 18px 48px rgba(0, 0, 0, .34);--card-bg: rgba(18, 28, 48, .94);--surface: rgba(33, 47, 78, .62);--input-bg: rgba(10, 18, 35, .78);--input-focus-bg: rgba(9, 18, 36, .96);--search-bg: rgba(14, 22, 44, .82);--card-hover-bg: rgba(30, 43, 72, .96);--badge-type-bg: rgba(28, 40, 70, .75);--badge-type-border: rgba(130, 160, 220, .14);--badge-type-color: #c8d8f0;--badge-id-bg: rgba(6, 12, 30, .65);--badge-id-border: rgba(130, 160, 220, .12);--badge-id-color: #7a90b0;--btn-glass-bg: rgba(255, 255, 255, .06);--btn-glass-border: rgba(255, 255, 255, .13);--btn-glass-hover-bg: rgba(59, 130, 246, .12);--btn-glass-hover-border: rgba(59, 130, 246, .35);--error: #e11d48;--success: #059669;--warn: #d97706;--radius: .625rem;--radius-sm: .5rem;--radius-md: .75rem;--radius-lg: 1.25rem;--radius-xl: 1.5rem;--ease: cubic-bezier(.22, 1, .36, 1)}[data-theme=light]{--bg-color: #f4f7fb;--text-color: #0f172a;--text-primary: #0f172a;--text-muted: #5f6f87;--accent: #2563eb;--accent-hover: #1d4ed8;--glass-bg: rgba(255, 255, 255, .92);--glass-border: rgba(80, 110, 170, .16);--glass-shadow: 0 10px 30px rgba(15, 23, 80, .08);--card-bg: rgba(255, 255, 255, .96);--surface: rgba(238, 244, 255, .74);--input-bg: rgba(241, 245, 253, .9);--input-focus-bg: #ffffff;--search-bg: rgba(255, 255, 255, .94);--card-hover-bg: rgba(255, 255, 255, 1);--badge-type-bg: rgba(230, 236, 250, .9);--badge-type-border: rgba(80, 110, 170, .18);--badge-type-color: #2d4070;--badge-id-bg: rgba(220, 228, 245, .8);--badge-id-border: rgba(80, 110, 170, .15);--badge-id-color: #44587c;--btn-glass-bg: rgba(255, 255, 255, .9);--btn-glass-border: rgba(80, 110, 170, .28);--btn-glass-hover-bg: rgba(238, 244, 255, 1);--btn-glass-hover-border: rgba(37, 99, 235, .4)}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}body{font-family:Inter,sans-serif;background-color:var(--bg-color);color:var(--text-color);min-height:100vh;overflow-x:hidden;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body:before{content:"";position:fixed;inset:0;z-index:-2;background:radial-gradient(ellipse 70% 55% at 12% 18%,rgba(37,99,235,.16),transparent),radial-gradient(ellipse 40% 55% at 82% 16%,rgba(14,165,233,.08),transparent),linear-gradient(180deg,#070c1833,#070c1800);filter:blur(60px);animation:meshShift 24s ease-in-out infinite alternate;transition:opacity .5s ease}[data-theme=light] body:before{background:radial-gradient(ellipse 78% 58% at 10% 16%,rgba(37,99,235,.12),transparent),radial-gradient(ellipse 36% 46% at 88% 18%,rgba(14,165,233,.08),transparent),linear-gradient(180deg,#ffffff8c,#fff0)}@keyframes meshShift{0%{transform:translate(0) scale(1)}50%{transform:translate(2%,-2%) scale(1.02)}to{transform:translate(-1%,1%) scale(.98)}}body:after{content:"";position:fixed;inset:0;z-index:-1;opacity:.02;background:url("data:image/svg+xml,%3Csvg viewBox='0 0 256 256' xmlns='http://www.w3.org/2000/svg'%3E%3Cfilter id='noise'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='0.9' numOctaves='4' stitchTiles='stitch'/%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23noise)'/%3E%3C/svg%3E");pointer-events:none}#root{width:100%;min-height:100vh}.app-shell{width:100%;min-height:100vh;display:flex;justify-content:center;align-items:center;padding:1.5rem;box-sizing:border-box}.page-container{width:100%;max-width:1120px;margin:0 auto;padding:2rem 1.5rem;box-sizing:border-box}.glass-card{background:var(--glass-bg);backdrop-filter:blur(20px) saturate(1.3);-webkit-backdrop-filter:blur(20px) saturate(1.3);border:1px solid var(--glass-border);border-radius:var(--radius-xl);padding:2.5rem;box-shadow:var(--glass-shadow);transition:border-color .35s var(--ease),box-shadow .35s var(--ease);max-width:440px;margin:0 auto}.glass-card:hover{border-color:#82a0dc40;box-shadow:0 16px 48px #0000008c}[data-theme=light] .glass-card:hover{border-color:#3b82f652;box-shadow:0 12px 40px #0f1e5024}.ticket-card{background:var(--glass-bg);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);border:1px solid var(--glass-border);border-radius:var(--radius-lg);overflow:hidden;transition:border-color .3s var(--ease),transform .3s var(--ease),box-shadow .3s var(--ease);max-width:none;margin:0;padding:0}.ticket-card:hover{border-color:#ffffff24;transform:translateY(-2px);box-shadow:0 12px 40px #00000059}[data-theme=light] .ticket-card:hover{border-color:#94a3b880;box-shadow:0 12px 40px #0000001a}.ticket-card-inner{padding:1.5rem 1.75rem}.ticket-accent{position:absolute;left:0;top:0;bottom:0;width:4px;border-radius:4px 0 0 4px}.ticket-accent.backlog{background:#94a3b8}.ticket-accent.analysis{background:#f59e0b}.ticket-accent.waiting{background:#a78bfa}.ticket-accent.active{background:#38bdf8}.ticket-accent.done{background:#10b981}.ticket-accent.cancelled{background:#f43f5e}.ticket-progress{height:3px;width:0;background:linear-gradient(90deg,var(--accent),#818cf8);transition:width .5s var(--ease)}.ticket-card:hover .ticket-progress{width:100%}.ticket-estimated-time{display:inline-flex;align-items:center;gap:6px;margin-top:.75rem;padding:6px 14px;border-radius:var(--radius-sm);background:#3b82f614;border:1px solid rgba(59,130,246,.15);color:var(--accent);font-size:.78rem;font-weight:600;transition:all .25s var(--ease)}[data-theme=light] .ticket-estimated-time{background:#2563eb14;border-color:#2563eb33;color:#1d4ed8}.estimated-time-label{color:var(--text-muted);font-weight:600}[data-theme=light] .estimated-time-label{color:#475569}.estimated-time-value{color:var(--accent);font-weight:700}[data-theme=light] .estimated-time-value{color:#1e40af}.badge{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;border-radius:var(--radius-sm);font-size:.625rem;font-weight:800;text-transform:uppercase;letter-spacing:.06em;line-height:1;white-space:nowrap}.badge-status{color:#fff}.badge-status.backlog{background:#475569;box-shadow:0 0 12px #94a3b833}.badge-status.analysis{background:#f59e0b;box-shadow:0 0 12px #f59e0b40}.badge-status.waiting{background:#a78bfa;box-shadow:0 0 12px #a78bfa40}.badge-status.active{background:#38bdf8;box-shadow:0 0 12px #38bdf840}.badge-status.done{background:#10b981;box-shadow:0 0 12px #10b98140}.badge-status.cancelled{background:#f43f5e;box-shadow:0 0 12px #f43f5e40}.search-bar{position:relative;margin-bottom:1.5rem}.search-bar input{padding-left:2.75rem;background:var(--search-bg);border:1px solid var(--glass-border);border-radius:var(--radius-md);font-size:.9rem;transition:all .3s var(--ease)}.search-bar input:focus{border-color:var(--accent);box-shadow:0 0 0 3px #3b82f61a}.search-icon{position:absolute;left:.875rem;top:50%;transform:translateY(-50%);color:#475569;pointer-events:none;transition:color .2s}.search-bar input:focus~.search-icon,.search-bar:focus-within .search-icon{color:var(--accent)}.filter-bar{display:flex;align-items:center;gap:.6rem;flex-wrap:wrap}.filter-bar-label{display:flex;align-items:center;gap:5px;font-size:.7rem;font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--text-muted);margin-right:.25rem;white-space:nowrap}.filter-chip{display:inline-flex;align-items:center;gap:6px;padding:7px 14px;border-radius:var(--radius-md);background:var(--glass-bg);border:1px solid var(--glass-border);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);font-size:.78rem;font-weight:600;color:var(--text-color);cursor:pointer;transition:all .25s var(--ease);-webkit-user-select:none;user-select:none;width:auto;box-shadow:none}.filter-chip:hover{background:var(--card-hover-bg);transform:translateY(-1px)}.filter-chip.active{background:var(--card-hover-bg);transform:translateY(-2px);font-weight:700}.search-date-row{display:flex;gap:.75rem;align-items:stretch;margin-bottom:1.25rem}.date-filter-row{display:flex;align-items:center;gap:.5rem}.date-input-wrapper{position:relative;display:flex;align-items:center}.date-icon{position:absolute;left:.75rem;color:var(--text-muted);pointer-events:none;z-index:1}.date-input-wrapper input[type=date]{padding:.75rem .875rem .75rem 2.25rem;background:var(--search-bg);border:1px solid var(--glass-border);border-radius:var(--radius-md);font-size:.82rem;font-weight:500;color:var(--text-color);min-width:140px;transition:all .3s var(--ease)}.date-input-wrapper input[type=date]:focus{border-color:var(--accent);box-shadow:0 0 0 3px #3b82f61a}.date-input-wrapper input[type=date]::-webkit-calendar-picker-indicator{filter:invert(.6);cursor:pointer}[data-theme=light] .date-input-wrapper input[type=date]::-webkit-calendar-picker-indicator{filter:none}.date-separator{font-size:.75rem;font-weight:600;color:var(--text-muted);white-space:nowrap}.active-filters-row{display:flex;align-items:center;justify-content:space-between;gap:.75rem;margin-bottom:1.25rem;flex-wrap:wrap}.active-filters-tags{display:flex;align-items:center;gap:.5rem;flex-wrap:wrap}.active-filter-tag{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;border-radius:var(--radius-sm);background:var(--glass-bg);border:1px solid var(--glass-border);font-size:.72rem;font-weight:700;white-space:nowrap}.filter-tag-close{display:inline-flex;align-items:center;justify-content:center;width:18px!important;height:18px;padding:0!important;margin-left:2px;border-radius:50%;background:transparent!important;border:none!important;box-shadow:none!important;color:inherit!important;cursor:pointer;opacity:.6;transition:opacity .2s ease}.filter-tag-close:hover{opacity:1;transform:none!important;filter:none!important}.clear-all-btn{width:auto!important;padding:5px 14px!important;font-size:.72rem!important;font-weight:600;background:var(--btn-glass-bg)!important;border:1px solid var(--btn-glass-border)!important;color:var(--text-muted)!important;box-shadow:none!important;border-radius:var(--radius-sm)!important;white-space:nowrap}.clear-all-btn:hover:not(:disabled){background:#f43f5e17!important;border-color:#f43f5e4d!important;color:var(--error)!important;transform:none!important;filter:none!important}.badge-type{background:var(--badge-type-bg);border:1px solid var(--badge-type-border);color:var(--badge-type-color)}.badge-id{background:var(--badge-id-bg);border:1px solid var(--badge-id-border);color:var(--badge-id-color);font-weight:700;font-family:Inter,monospace;letter-spacing:.08em}.stats-bar{display:flex;gap:1rem;margin-bottom:2rem}.stat-chip{flex:1;background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--radius-md);padding:1rem 1.25rem;text-align:center;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);-webkit-user-select:none;user-select:none;width:auto;box-shadow:none;color:var(--text-color);transition:transform .2s var(--ease),border-color .2s var(--ease),background .2s var(--ease),box-shadow .2s var(--ease)}.stat-chip:hover{background:var(--card-hover-bg);border-color:color-mix(in srgb,var(--stat-accent, var(--glass-border)) 18%,var(--glass-border));transform:translateY(-2px)}.stat-number{font-size:1.75rem;font-weight:900;line-height:1;margin-bottom:.25rem;color:color-mix(in srgb,var(--stat-accent, var(--text-color)) 78%,white 22%)}.stat-label{font-size:.65rem;font-weight:600;text-transform:uppercase;letter-spacing:.1em;color:var(--text-muted);transition:color .2s var(--ease)}.stat-chip svg{color:currentColor;stroke:currentColor;transition:color .2s var(--ease),stroke .2s var(--ease)}.stat-chip:hover .stat-label{color:var(--text-color)}.stat-chip[aria-pressed=true]{transform:translateY(-2px);border-color:color-mix(in srgb,var(--stat-accent, var(--glass-border)) 60%,transparent)}.stat-chip[aria-pressed=true] .stat-number,.stat-chip[aria-pressed=true] .stat-label{color:var(--stat-accent)}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#94a3b84d;border-radius:4px}::-webkit-scrollbar-thumb:hover{background:#94a3b880}[data-theme=light] ::-webkit-scrollbar-thumb{background:#64748b4d}[data-theme=light] ::-webkit-scrollbar-thumb:hover{background:#64748b80}input{width:100%;padding:.875rem 1.125rem;margin-bottom:0;border-radius:var(--radius-md);border:1px solid var(--glass-border);background:var(--input-bg);color:var(--text-color);font-family:Inter,sans-serif;font-size:.95rem;font-weight:500;transition:border-color .3s var(--ease),background-color .3s var(--ease);box-sizing:border-box}input:focus{outline:none;border-color:var(--accent);background:var(--input-focus-bg)}input::placeholder{color:var(--text-muted);opacity:.7}textarea{width:100%;padding:.875rem 1.125rem;border-radius:var(--radius-md);border:1px solid var(--glass-border);background:var(--input-bg);color:var(--text-color);font-family:Inter,sans-serif;font-size:.95rem;font-weight:500;transition:border-color .3s var(--ease),background-color .3s var(--ease)}textarea:focus{outline:none;border-color:var(--accent);background:var(--input-focus-bg)}textarea::placeholder{color:var(--text-muted);opacity:.7}button{width:100%;padding:.875rem 1.25rem;border-radius:var(--radius-md);border:none;background:var(--accent);color:#fff;font-family:Inter,sans-serif;font-weight:700;font-size:.95rem;letter-spacing:-.01em;cursor:pointer;transition:all .25s var(--ease);box-shadow:0 2px 12px #3b82f647,inset 0 1px #ffffff1f}button:hover:not(:disabled){transform:translateY(-2px);background:var(--accent-hover);box-shadow:0 6px 22px #2563eb6b,inset 0 1px #ffffff26}button:active:not(:disabled){transform:translateY(0);box-shadow:0 2px 8px #2563eb47}button:disabled{opacity:.45;cursor:not-allowed;filter:grayscale(.4)}.header-title{font-size:2rem;font-weight:900;letter-spacing:-.03em;color:var(--text-color);line-height:1.15;margin-bottom:.35rem}[data-theme=light] .header-title{color:#0f172a}.field-label{display:block;font-size:.8rem;font-weight:600;color:var(--text-muted);margin-bottom:.5rem;text-transform:uppercase;letter-spacing:.06em}.field-help{margin-top:.45rem;color:var(--text-muted);font-size:.78rem;line-height:1.45}.alert-error{background:#f43f5e14;border:1px solid rgba(244,63,94,.2);color:#fb7185;font-size:.85rem;font-weight:500;padding:.75rem 1rem;border-radius:var(--radius-md);text-align:center}.flex{display:flex}.flex-col{flex-direction:column}.items-center{align-items:center}.items-start{align-items:flex-start}.justify-center{justify-content:center}.justify-between{justify-content:space-between}.flex-wrap{flex-wrap:wrap}.grid{display:grid}.gap-2{gap:.5rem}.gap-3{gap:.75rem}.gap-4{gap:1rem}.gap-6{gap:1.5rem}.w-full{width:100%}.relative{position:relative}.overflow-hidden{overflow:hidden}.text-center{text-align:center}.text-white{color:#fff}.text-sm{font-size:.875rem}.text-xs{font-size:.75rem}.text-slate,.text-slate-400{color:var(--text-muted)}.text-slate-500{color:#64748b}.text-slate-600{color:#475569}.text-error{color:var(--error);font-size:.85rem;font-weight:500}.text-success{color:var(--success)}.font-medium{font-weight:500}.font-semibold{font-weight:600}.font-bold{font-weight:700}.font-black{font-weight:900}.mb-2{margin-bottom:.5rem}.mb-3{margin-bottom:.75rem}.mb-4{margin-bottom:1rem}.mb-6{margin-bottom:1.5rem}.mb-8{margin-bottom:2rem}.mb-10{margin-bottom:2.5rem}.mt-6{margin-top:1.5rem}.mt-8{margin-top:2rem}.pt-6{padding-top:1.5rem}.pt-8{padding-top:2rem}.p-6{padding:1.5rem}.border{border-width:1px;border-style:solid}.border-glass-border{border-color:var(--glass-border)}@keyframes fadeUp{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}.animate-fadeUp{animation:fadeUp .5s var(--ease) both}@keyframes pulse-glow{0%,to{box-shadow:0 0 #3b82f64d}50%{box-shadow:0 0 0 8px #3b82f600}}.spinner{width:40px;height:40px;border:3px solid var(--glass-border);border-top-color:var(--accent);border-radius:50%;animation:spin .8s linear infinite}.theme-toggle{position:fixed;bottom:1.5rem;right:1.5rem;z-index:999;height:48px;border-radius:50%;border:1px solid var(--glass-border);background:var(--glass-bg);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);box-shadow:0 4px 20px #00000040;cursor:pointer;display:flex;align-items:center;justify-content:center;width:48px;padding:0;font-size:1.25rem;line-height:1;transition:transform .3s var(--ease),box-shadow .3s var(--ease),background .3s ease;color:var(--text-color)}.theme-toggle:hover:not(:disabled){transform:translateY(-2px) scale(1.08);box-shadow:0 8px 28px #0000004d;filter:none}[data-theme=light] .theme-toggle{box-shadow:0 4px 20px #0f1e501f;border-color:#506eaa38}[data-theme=light] .theme-toggle:hover:not(:disabled){border-color:var(--accent);box-shadow:0 6px 24px #2563eb33}.btn-primary-inline,.btn-glass-inline{width:auto;display:inline-flex;align-items:center;justify-content:center;gap:.45rem;white-space:nowrap;padding:.75rem 1rem;font-size:.85rem}.btn-glass-inline{background:var(--btn-glass-bg);border:1px solid var(--btn-glass-border);color:var(--text-color);box-shadow:none}.btn-glass-inline:hover:not(:disabled){background:var(--btn-glass-hover-bg);border-color:var(--btn-glass-hover-border)}.view-toggle{display:inline-flex;align-items:center;gap:.35rem;padding:.3rem;border:1px solid var(--glass-border);border-radius:calc(var(--radius-md) + .25rem);background:var(--glass-bg);box-shadow:none}.view-toggle-btn{width:auto;display:inline-flex;align-items:center;gap:.45rem;padding:.7rem .95rem;border-radius:var(--radius-md);background:transparent;color:var(--text-muted);box-shadow:none}.view-toggle-btn.active{background:var(--accent);color:#fff;box-shadow:0 4px 14px #2563eb47}.view-toggle-btn:hover:not(:disabled):not(.active){background:var(--card-hover-bg);color:var(--text-color)}.client-summary-panel{display:flex;align-items:flex-start;justify-content:space-between;gap:1.5rem;padding:1.35rem 1.5rem;margin-bottom:1.5rem;border:1px solid var(--glass-border);border-radius:var(--radius-lg);background:linear-gradient(135deg,#2563eb24,#2563eb0a)}.client-summary-eyebrow{display:inline-block;margin-bottom:.6rem;color:var(--accent);font-size:.72rem;font-weight:800;text-transform:uppercase;letter-spacing:.1em}.client-summary-panel h2{margin:0 0 .35rem;font-size:1.2rem;font-weight:800}.client-summary-panel p{max-width:640px;color:var(--text-muted);font-size:.9rem;line-height:1.55}.client-summary-metrics{display:grid;grid-template-columns:repeat(3,minmax(110px,1fr));gap:.75rem;min-width:320px}.client-summary-metric{padding:.9rem 1rem;border-radius:var(--radius-md);background:#ffffff0d;border:1px solid rgba(255,255,255,.08)}[data-theme=light] .client-summary-metric{background:#ffffffbd;border-color:#2563eb14}.client-summary-metric strong{display:block;margin-bottom:.25rem;font-size:1.25rem;font-weight:800}.client-summary-metric span{color:var(--text-muted);font-size:.78rem;font-weight:600}.impersonation-banner{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:1rem 1.15rem;margin-bottom:1rem;border:1px solid rgba(248,113,113,.28);border-radius:var(--radius-lg);background:linear-gradient(135deg,#7f1d1df5,#991b1be6);color:#fee2e2;box-shadow:0 12px 32px #450a0a33}.impersonation-banner-copy{display:flex;flex-direction:column;gap:.25rem;min-width:0}.impersonation-banner-eyebrow{font-size:.7rem;font-weight:800;text-transform:uppercase;letter-spacing:.09em;color:#fecaca}.impersonation-banner-copy strong{color:#fff;font-size:1rem;line-height:1.2;word-break:break-word}.impersonation-banner-copy span:last-child{font-size:.82rem;line-height:1.45;color:#fecaca}.impersonation-banner-close{width:auto;flex-shrink:0;padding:.7rem .95rem;border:1px solid rgba(255,255,255,.18);background:#ffffff1a;color:#fff;box-shadow:none;font-size:.82rem}.impersonation-banner-close:hover:not(:disabled){background:#ffffff29;border-color:#ffffff47}.otp-helper{margin:0 0 1rem;color:var(--text-muted);font-size:.82rem;text-align:center;line-height:1.5}.otp-grid{display:flex;justify-content:center;gap:.75rem;margin-bottom:1.25rem}.otp-actions{margin-top:1.5rem;display:flex;flex-direction:column;gap:.75rem;align-items:center}.otp-resend-btn{width:auto;padding:.55rem .85rem;display:inline-flex;align-items:center;gap:.45rem;background:var(--btn-glass-bg);border:1px solid var(--btn-glass-border);color:var(--text-color);box-shadow:none;font-size:.82rem}.modal-inline-note{display:flex;flex-wrap:wrap;gap:.45rem;align-items:center;padding:.85rem 1rem;border-radius:var(--radius-md);border:1px solid var(--glass-border);background:var(--surface);color:var(--text-muted);font-size:.82rem}.modal-inline-note strong{color:var(--text-color)}.modal-note-label{color:var(--accent);font-weight:700;text-transform:uppercase;letter-spacing:.06em;font-size:.7rem}.modal-note-separator{opacity:.5}.impersonation-summary{display:flex;flex-direction:column;gap:.25rem;padding:.9rem 1rem;margin-bottom:1rem;border-radius:var(--radius-md);border:1px solid 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